Shipping Policy
Last updated: 13-Jul-2026
Every item we sell is made to order. Your design is printed specifically for you after you order, so the total time to receive it is the production time plus the shipping time. Please read both below.
Production time
Our products are produced on demand by our print partner. Typical production takes [2–7] business days before an order is dispatched. Personalised and custom-route items may take slightly longer as each is individually prepared and checked.
Shipping time
Once dispatched, estimated delivery is:
- Within Australia: approximately 3–8 business days.
- International: approximately 10–20 business days, depending on destination.
Because our items are produced through a global print network, some orders may be fulfilled and shipped from outside Australia. Estimated times are guides, not guarantees, and can be affected by carrier delays, peak periods, customs, and weather.
Shipping rates
Shipping is calculated at checkout based on your delivery address and the items in your order. Any applicable taxes are shown before you pay.
Tracking
Where tracking is available, you'll receive a tracking link by email once your order ships. If you haven't received tracking within 10 business days of ordering, contact us at support@mymilestone.com.au.
Customs, duties and import taxes (international orders)
International orders may be subject to import duties, taxes or customs fees charged by the destination country. These are the responsibility of the recipient and are not included in our prices or shipping charges.
Correct delivery details
Please check your shipping address carefully at checkout. We can't be responsible for orders delayed or delivered to an address entered incorrectly. If you notice an error, contact us immediately at support@mymilestone.com.au — we can only amend an address before production begins.
Lost, delayed or damaged parcels
If your order is significantly delayed, arrives damaged, or doesn't arrive, please contact us at support@mymilestone.com.au within 30 days of the expected delivery date and we'll work with our print and shipping partners to resolve it. See our Returns & Refunds Policy for how we handle damaged or faulty items.
Contact
My Milestone Australia (ABN 67247796848)
Email: support@mymilestone.com.au